Privacy Policy

Adapted from Dunns Automotive Ltd's existing privacy policy for our Shopify-hosted online store. Please review the Analytics & advertising section to confirm it reflects the tools actually in use on this store.

Introduction

We protect your personal data in line with the requirements of the UK General Data Protection Regulation (UK GDPR). The GDPR requires data controllers such as ourselves to document our lawful basis for processing personal data. It also gives you rights over how your data is processed. This privacy policy documents the data we collect, why and how we process it, and how to exercise your rights.

Data controller

The data controller responsible for this website is Dunns Automotive Ltd, who can be contacted at Unit 11 South Point, Ensign Way, Hamble, Southampton SO31 4RF. Our Data Protection Officer is Gemma Dunn, who can be contacted at the same address.

This website contains links to third-party websites, which have their own data controllers and privacy policies. This privacy policy applies only to this website.

Lawful basis for processing

For each method by which we collect personal data, this privacy policy documents our lawful basis for processing the data. Where we rely on your consent to process your data, we explain how you can withdraw your consent and delete your data.

Individual rights

The UK GDPR gives you rights over how your personal data is processed. You can exercise your rights by contacting us at info@dunnsautomotive.co.uk.

Data protection complaints

You have the right to complain to us, or to the Information Commissioner's Office (ICO), about our processing of your data. To make a complaint to us, please email info@dunnsautomotive.co.uk.

Security

The GDPR requires us to implement appropriate technical measures to protect data. We verify the identity of any individual who requests access to data before granting access. We use Transport Layer Security (TLS, also known as SSL) to encrypt any data you supply to us through our website.

Disclosures

In addition to any sharing of data described elsewhere in this privacy policy, we may disclose data for legal reasons. If we suspect criminal activity we may disclose data relating to those involved or affected to the appropriate authorities. We may also be obliged to disclose data if we receive a request from an appropriate authority.

Changes to this privacy policy

We may occasionally make changes to this privacy policy. Following any changes, the date at the top of this privacy policy will be updated.

Cookies

Cookies are small pieces of text stored by your browser. Our online store uses cookies to provide essential features such as your shopping basket and checkout, and to help us understand how the site is used. You can manage cookie preferences in your browser.

Data we collect when you place an order or contact us

When you place an order or complete a form on our website, we collect your name, company details, email address, telephone number, delivery/billing address and (where relevant) vehicle details. We use this data to fulfil your order or respond to your enquiry.

Lawful basis for processing: Performance of a contract — we need your details to process your order or respond to your enquiry and to complete the necessary paperwork for the service you have asked us to provide.

Our store platform — Shopify

Our online store is hosted by Shopify Inc. Shopify provides the ecommerce platform that allows us to sell our products to you, and processes order, payment and customer data on our behalf as a data processor. Shopify stores this data on secure servers and encrypts payment information using Transport Layer Security (TLS). For more information, see Shopify's privacy policy.

Analytics & advertising

[To confirm: list only the analytics and advertising services actually in use on this store — for example Shopify's built-in analytics, Google Analytics or Google Ads. These help us understand how visitors use the site and measure our advertising, and you can opt out via your cookie preferences.]