Returns & Refunds

Returns & Refunds

Returns

Products are only returnable if unopened and unregistered, unless the product in question is agreed to be faulty, in which case it will be returned and replaced with another unit.

Return postage is to be paid by the buyer. It is always recommended to return via a signed-for & tracked delivery service. Used goods returned within 14 days may be subject to a deduction of 15% to reflect any diminished value resulting from handling beyond what is reasonably necessary to assess the item.

We regret that goods specially ordered, made or manufactured cannot be accepted for credit. Goods correctly supplied may only be returned if accompanied by the relevant invoice details. Goods returned after a period of 4 weeks may only be accepted with the authority of a Director of the Company and will be subject to a handling charge of 15% of the price charged to the Buyer.

Digital Products & Licences

Please ensure all details, including email address, are correct at the time of purchase. Once a licence or digital product has been assigned to an account, it cannot be amended.

Digital products are non-refundable once issued. Refunds or cancellations may only be considered if the licence can be fully deactivated and returned shortly after purchase.

Damage or Shortage

Damage or shortage of goods found by the buyer must be notified to the Company within three days of delivery. Failure to do so will free the Company from any liability in this respect.

How to arrange a return

Email info@dunnsautomotive.co.uk with your order number and invoice details.